WARRANTY & RETURNS
We take pride in great service. We handle every query on an individual basis to ensure we give you the best response. We do hope that you are 100% delighted with your order; however, if you are not satisfied here is our policy;
Returns and Warranty Policies
One (1) Year Product Warranty Policy (unless the product is registered on www.ViofoUK.co.uk to extend to an 18 month warranty)
We hope that you will be 100% satisfied with your product but occasionally you may need to return an item. Your VIOFO product is warranted against all defects in material and workmanship from the date of purchase unless specifically noted below and does not cover faults arising from poor/improper use. Should your product prove defective within the warranty please follow the defective product procedure below.
30 Days Return Policy
ViofoUK.co.uk offers a money-back guarantee (minus any shipping and handling) for any reason within 30 days from the day your product(s) are received. Under the Consumer Contracts Regulations 2013, you have a right to cancel within 14 days following receipt of your goods.
To qualify for a refund:
- All products must be in brand new condition.
- All product boxes must be in new condition with all packing materials.
- All product accessories must be included and in new condition to be eligible for return.
- Return packages should be shipped using a trackable shipping method with insurance coverage for the value of the returned merchandise.
Disqualifying refund factors:
- Missing Cables.
- Missing Mounts.
- Custom-built products are not returnable.
- Writing on or damaging the product boxes. Only the shipping box should be labelled.
- Using the product boxes as shipping boxes (ViofoUK.co.uk) always ships products inside of shipping boxes or padded envelopes and not the product boxes themselves.
Defective Items Procedure
After thirty (30) days, ViofoUK.co.uk does not offer refunds. Products will be unless otherwise stated replaced or repaired if found to have any defects.
Defective products should be reported directly to
One of the Viofo Tech Support Team will be in contact to try and resolve the issue you are experiencing. If following this, they suspect a fault they will advise that you refer the matter to your retailer (ViofoUK.co.uk) on firstname.lastname@example.org to raise an RMA
The below RMA Return Policy must be followed in order to request repair or replacement of a defective product.
Requesting an RMA
Please contact email@example.com or call us 0330 2233108 to request an RMA number.
Once received, ViofoUK.co.uk will inspect any returned products in order to validate whether a product is eligible for a credit or replacement. A decision will be made within 10 business days of our shipping department receiving any returned product. In cases where a product has been returned and has missing or damaged parts (for example: missing product manuals, cut wires) the RMA will be declined and returned to the customer.
Credits and refunds will be issued within 10 days after a decision has been made to validate whether a product is eligible for a refund, minus original shipping costs.
RMA numbers are valid for 10 business days after they are issued by viofouk.co.uk. Products must be received at our warehouse within 10 business days. Software is not returnable. This includes software add-ons and software licenses. Any returned products (including the product boxes) must be in like new condition to warrant any money-back guarantee.
NOTE: Product warranties do not cover any damage due to storms, electrical surges or Acts of God.
If you have any questions about the above policy please firstname.lastname@example.org
Order Cancellation Policy
Please submit any order cancellation request via email to email@example.com or call us 0330 2233108.
Email cancellations must contain the following: First name, last name, order number, telephone number and email address.
Every effort will be made to accommodate the cancellation of your order, provided that your order has not already been shipped. If we are unable to stop the shipment of your order, please follow the above RMA return policy to return any product(s).
Shipping Costs for Returns
The customer assumes the costs for shipping all returns back to
firstname.lastname@example.org If returned item(s) are not found to have any manufacturing faults after testing, it will be the responsibility of the customer to cover the delivery costs.