Privacy Policy

Introduction

ViofoUK is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you place an order or contact us, we may collect:

• Name
• Billing and delivery addresses
• Email address
• Telephone number
• Payment information (processed securely by our payment providers)
• Order history
• Correspondence with our customer support team

We may also collect technical information such as your IP address, browser type and website usage through cookies.

How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Provide customer support
• Process warranty claims
• Prevent fraud
• Improve our website and services
• Comply with legal obligations
• Send marketing communications where you have chosen to receive them

Installation Enquiries

If you complete our installation contact form, we will collect the information you provide in order to arrange contact from our nationwide approved installation partner.

This information may include:

• Your name
• Email address
• Telephone number
• Postcode or installation location
• Vehicle make and model
• Any additional information you choose to provide

We will share this information only with our approved nationwide installation partner so they can contact you directly to discuss your installation requirements, provide a quotation and, if you choose to proceed, arrange an installation appointment.

We do not use the information submitted through the installation enquiry form for unrelated marketing purposes unless you have separately agreed to receive marketing communications.

Once your details have been shared, our installation partner is responsible for processing your personal information in accordance with their own Privacy Policy.

Payment Security

Payments are processed securely by our authorised payment providers.

ViofoUK does not store your full payment card details.

Where supported, payments may require 3D Secure authentication to help protect against fraudulent transactions.

Fraud Prevention

To protect our customers and our business, we may:

• Verify customer identity
• Confirm billing information
• Record product serial numbers
• Retain shipping information
• Share relevant information with payment providers, fraud prevention agencies or law enforcement where legally required

Marketing

We will only send marketing emails where you have given your consent or where permitted by law.

You may unsubscribe at any time using the link included in our emails.

Sharing Your Information

We do not sell your personal information.

Your information may be shared only where necessary with trusted service providers, including:

• Payment processors
• Delivery companies
• Website hosting providers
• IT support providers
• Warranty service providers

These organisations process information only on our behalf and under strict confidentiality obligations.

Data Retention

We retain personal information only for as long as necessary to fulfil legal, accounting and business requirements.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data where applicable
• Restrict processing
• Object to processing
• Request transfer of your data
• Withdraw consent where processing is based on consent

Requests can be made by contacting us using the details below.

Cookies

Our website uses cookies to improve your browsing experience and analyse website performance.

You can control or disable cookies through your browser settings.

Contact

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Email: info@viofouk.co.uk

Telephone: 0330 223 3108

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).