Warranty & Returns

Warranty, Returns & Refund Policy

At ViofoUK we pride ourselves on providing excellent customer service. Every enquiry is handled individually to ensure the best possible outcome.

Nothing in this policy affects your statutory rights under UK consumer law.

14-Day Right to Cancel

If you purchased your order online, you have the legal right to cancel your purchase within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

To exercise this right:

• You must notify us within 14 days of receiving your order.
• Goods must be returned within 14 days of notifying us of your decision to cancel.
• Products should be returned complete with all supplied accessories where possible.
• You may inspect and handle the goods only to the extent necessary to establish their nature, characteristics and function, as you would in a retail store.

If the goods have been handled beyond what is reasonably necessary and this results in a reduction in their value, we may make a deduction from your refund to reflect that loss in value.

Refunds

If you cancel your order within your statutory 14-day cancellation period, we will refund:

• The full purchase price of the returned goods.
• Our standard outbound delivery charge (where applicable).

If you selected an upgraded or express delivery service, we will refund only the cost of our standard delivery option.

Refunds will be processed within 14 days of receiving the returned goods (or receiving satisfactory evidence that the goods have been returned, where applicable).

Unless the goods are faulty, incorrectly supplied or otherwise not in conformity with the contract, you are responsible for the cost of returning the goods to us.

We recommend using a tracked and insured delivery service, as ViofoUK cannot accept responsibility for returned items lost or damaged in transit.

30-Day Satisfaction Guarantee

In addition to your statutory cancellation rights, ViofoUK offers a voluntary 30-day Satisfaction Guarantee on dash cameras purchased directly from our website.

To qualify:

• The camera must be returned within 30 days of delivery.
• The product must be complete with all accessories.
• Original packaging should be included where possible.
• Serial numbers must match our records.
• The product must be returned in clean, resaleable condition.

The following items are excluded from this voluntary guarantee:

• Memory cards
• Individual accessories
• Special order items

As this is a voluntary goodwill policy offered in addition to your statutory rights:

• Original outbound delivery charges are not refundable under this guarantee.
• Any upgraded or express delivery charges are not refundable.
• Return postage costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.
• A £10 handling and inspection fee will be deducted from the refund.
• Refunds are normally processed within 21 days of receiving the returned goods.

This Satisfaction Guarantee is entirely separate from your statutory rights and does not affect your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Faulty Products

If you believe your product has developed a fault, please contact us before returning it so we can issue a Return Merchandise Authorisation (RMA).

Email: info@viofouk.co.uk

Telephone: 0330 223 3108

Returned products are inspected and tested by our technical team.

Inspection may take up to 21 days from receipt.

During inspection we may verify:

• The reported fault.
• Product serial numbers.
• Evidence of accidental damage.
• Signs of misuse or incorrect installation.
• Unauthorised repairs or modifications.

If a manufacturing fault is confirmed:

Within 30 days of delivery, you may be entitled to a repair, replacement or refund in accordance with your statutory rights.

After 30 days, we will normally offer a repair or replacement under the manufacturer's warranty.

Where a refund is agreed, it will be processed within 14 days of the decision.

If testing confirms no manufacturing fault is present, we may return the item and reserve the right to recover reasonable inspection or carriage costs where appropriate.

Missing or Damaged Deliveries

Please notify us within 48 hours of delivery if your order arrives damaged or incomplete.

We may request:

• Photographs of the packaging.
• Photographs of the damaged goods.
• Confirmation of any missing items.
• Information required by the courier during their investigation.

Where tracking confirms successful delivery and there is insufficient evidence of loss or damage, we reserve the right to decline a claim.

Customers are expected to cooperate fully with any courier investigation.

Warranty

All VIOFO dash cameras supplied by ViofoUK include an 18-month manufacturer's warranty.

This warranty may be extended to 24 months where the product is successfully registered with VIOFO.

Unless otherwise stated, accessories are covered by a 12-month warranty.

The warranty covers manufacturing defects in materials or workmanship only.

The warranty does not cover:

• Accidental damage.
• Impact damage.
• Water or liquid damage.
• Electrical surges.
• Incorrect installation.
• Normal wear and tear.
• Cosmetic damage.
• Unauthorised repairs or modifications.
• Damage caused by misuse or neglect.

Proof of purchase may be required when making a warranty claim.

Returning Items

Please do not return any item without first contacting our customer support team for an RMA number.

Returns sent without prior authorisation may delay processing.

Customers are responsible for ensuring returned items are securely packaged to prevent damage during transit.

Contact Us

Email: info@viofouk.co.uk

Telephone: 0330 223 3108