WARRANTY & RETURNS

We take pride in great service. We handle every query on an individual basis to ensure we give you the best response. We do hope that you are 100% delighted with your order; however, if you are not satisfied here is our policy;

Returns, Refunds & Warranty

Nothing in this policy affects your statutory rights.


1. 14-Day Right to Cancel (Online Orders)

You have the right to cancel your order within 14 days of receiving your goods.

2. 30-Day Goodwill Returns

In addition to your legal cancellation rights, we offer a 30-day goodwill return policy from the date of delivery.

Items must be:

We reserve the right to refuse returns that are incomplete, damaged, modified or show signs of use.

Refunds under this goodwill policy:


3. Faulty Items

If you believe your item is faulty, please contact us for an RMA number before returning it.

To request an RMA:

Email: info@viofouk.co.uk
Phone: 0330 223 3108

All returned items are inspected and tested.
Inspection may take up to 21 days from receipt.

We may verify:

If a fault is confirmed:

Where a refund is agreed, it will be issued within 14 days of the decision.

If no manufacturing fault is found, we may return the item and recover applicable costs.


4. Missing or Damaged Deliveries

Claims for missing or damaged items must be reported within 48 hours of delivery.

You may be required to provide:

Where tracking confirms delivery to the address provided, and no evidence supports a loss claim, we reserve the right to decline a refund.

Customers must cooperate with carrier investigations.

5. Warranty

All products include a 12-month warranty, extendable to 18 months upon registration.

The warranty covers manufacturing defects only and does not cover:

6. Fraud Prevention

To protect customers and prevent fraudulent claims, we may:

We reserve the right to refuse service where fraudulent activity is suspected.

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